Refund & Return Policy

Thank you for shopping with HoSh (House of Shweta).
We aim to provide high-quality lifestyle products and complete satisfaction to our customers.

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Returns

We accept returns only if:

• The product delivered is damaged, defective, or incorrect.
• You notify us within 48 hours of receiving your order.

To initiate a return, please email us at customercare.houseofshweta@gmail.com with:

• Order ID
• Photos/videos showing the issue
• Your contact details

Once reviewed, our team will confirm if the return is approved.

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Non-Returnable Items

Please note that we currently do not accept returns or exchanges for:

• Stationery products (calendars, planners, to-do lists, etc.) once used or unsealed
• Personalized or custom products
• Sale or discounted items

We recommend checking product descriptions carefully before purchase.

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Refunds

Once your return is approved and the product is received back, we will process your refund within 5–7 working days.

• Refunds will be made to the original mode of payment only.
• In case of COD orders, you will be asked for bank or UPI details for the refund.

Please note: shipping charges (if any) are non-refundable.

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Exchange Policy

We currently do not offer product exchanges. You can place a new order after receiving your refund.

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Cancellations

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not allowed. To cancel your order, please contact us immediately at customercare.houseofshweta@gmail.com with your order number.

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Damaged or Missing Products

If your order is damaged or missing any item, please share unboxing video/photos within 48 hours of delivery. We will review and provide replacement or refund as per our policy.

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Contact Us

For any questions about returns or refunds, please reach us at:

HoSh (House of Shweta)
Email: customercare.houseofshweta@gmail.com